Privacy Policy.

1. Introduction

This Privacy Policy explains how 3980 Ventures FZCO, which operates the Gilrex brand (“Gilrex”, “we”, “us” or “our”), handles personal information when you visit this website, book a call with us, or when we provide brand protection services to our customers.

2. Legal entity and contact details

Gilrex is operated by 3980 Ventures FZCO, a company registered with the International Free Zone Authority (IFZA), located in Dubai Silicon Oasis, Dubai, United Arab Emirates. 3980 Ventures FZCO is responsible for the personal information described in this policy and acts as its data controller where applicable.

• Privacy contact email: support@3980ventures.com

3. Categories of personal data we collect

Depending on how you interact with us, we may process:

• Contact and identity data, such as name, business email address, company and job title;
• Communications, such as the content of emails and call notes;
• Booking data, such as the details you provide when scheduling a call;
• Commercial data, such as billing contacts and contract details for customers;
• Technical data, such as IP address, browser type, device information and the pages requested; and
• Enforcement-related data, such as publicly available information about accounts, websites or domains suspected of infringing a customer’s rights.

4. Website visitor information

This website has no contact forms, user accounts or analytics tools. When you visit, technical data such as your IP address, browser user agent, the page requested and the time of the request is processed by the providers that deliver and secure the website (see Sections 12 and 15), because this is necessary to display the website to you and to protect it from abuse.

5. Customer and prospect information

When you contact us, book a call or become a customer, we process your contact details, our communications with you, and the information needed to agree, deliver, invoice and administer our services.

6. Booking and scheduling information

Calls are scheduled through Cal.com. The information you enter when booking is described in Section 11.

7. Business and brand protection information

To provide our services, customers share information about their brands, trademarks, domains, official accounts and authorisation documents. While monitoring and investigating, we may collect evidence about suspected infringers, which can include personal data such as usernames, profile information, URLs, messages and domain registration details where these are available.

8. How personal data is collected

• directly from you, for example when you email us or join a call;
• automatically, through the infrastructure that delivers this website;
• from Cal.com, when you book a call;
• from our customers, as part of the services; and
• from publicly available sources and third-party platforms, while monitoring and investigating suspected infringement.

9. Purposes of processing

We use personal data to:

• respond to enquiries and schedule calls;
• provide, operate and improve our brand protection services;
• detect, investigate and take action against suspected infringement, fraud and abuse;
• manage billing, contracts and our customer relationships;
• secure our website and systems; and
• comply with legal obligations and establish, exercise or defend legal claims.

10. Legal bases

Where applicable data protection law requires a legal basis for processing, we rely on: performance of a contract or steps taken before entering into one; our legitimate interests, including protecting our customers’ brands from fraud and securing our website; compliance with legal obligations; and consent, where it is required.

11. Cal.com booking integration

When you select “Book a Call”, you leave this website and are taken to cal.com/colin-dijs/gilrex. Information you enter there, such as your name, email address, any notes and your chosen time, is collected by Cal.com and made available to us so that we can hold the call. Cal.com processes this information in accordance with its own privacy terms and its agreement with us. We do not collect booking information directly through this website.

12. Cloudflare hosting and security

This website is hosted and delivered by Cloudflare. Cloudflare processes technical data, such as IP addresses and request information, in order to deliver the website, improve performance and protect it against attacks and abuse. Depending on the security configuration, Cloudflare may use strictly necessary cookies or similar technologies for this purpose.

13. Cookies and tracking technologies

This website does not use advertising cookies, analytics cookies or similar tracking technologies. Any cookies set are limited to those strictly necessary for security, as described in Section 12. If we introduce non-essential cookies in future, we will update this policy and ask for your consent where required.

14. Analytics

We do not currently use website analytics. If we introduce analytics, we will update this policy before doing so.

15. Third-party service providers

We use the following providers in connection with this website:

• Cloudflare, for website hosting, delivery and security;
• Cal.com, for call scheduling;
• Google Fonts, which serves the typefaces used on this website;
• unpkg, which serves a JavaScript library used to render this website;
• Simple Icons (cdn.simpleicons.org), which serves some of the platform icons shown; and
• Amazon CloudFront, which serves video used on this website.

When your browser loads content from these providers, they receive technical data such as your IP address. We may also use other providers to deliver our services, such as for email and billing.

16. International data transfers

Some of our service providers may process personal data outside the United Arab Emirates. Where applicable law requires safeguards for such transfers, we take the steps it requires.

17. Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, including to provide our services, meet contractual obligations and comply with legal requirements.

18. Security

We use reasonable technical and organisational measures that are appropriate to the nature of the personal data we process. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

19. Your privacy rights

Depending on the law that applies to you, you may have the right to:

• access the personal data we hold about you;
• correct inaccurate personal data;
• request deletion of your personal data;
• restrict or object to certain processing;
• receive your personal data in a portable format;
• withdraw consent where processing is based on consent; and
• complain to a competent data protection authority.

20. Requests to access, correct or delete data

To make a request, contact us using the details in Section 22. We may need to verify your identity before responding, and we will respond within the time required by applicable law. Where a request concerns enforcement-related data, we may need to balance it against our customers’ legitimate interest in protecting their rights.

21. Changes to this Privacy Policy

We may update this policy from time to time. The revised version will be published on this page with an updated “Last updated” date. Where changes are material, we will provide additional notice where required by law.

22. Contact information

3980 Ventures FZCO (operating Gilrex)
International Free Zone Authority (IFZA), Dubai Silicon Oasis, Dubai, United Arab Emirates

Privacy contact email: support@3980ventures.com